03. AI Health Assistant
At Syni.ai we introduced Akki — an AI Health Assistant that supports patients with chronic conditions by tracking BMI, logging medications, suggesting diet & workout plans, and flagging red-flag symptoms to clinicians. I led the end-to-end product and conversation design, weaving empathetic language, culturally relevant nutrition tips, and easy compliance nudges
Client:
Syni.ai
Role:
Lead Product Designer
Context & Problem
• Patients with hypertension, diabetes, and asthma often go months between clinic visits.
• Medication lapses and lifestyle drift cause costly flare-ups.
• SMS reminders were generic; patients needed personalised coaching and quick answers.
Objective
Design an AI assistant that monitors vitals & meds, sends tailored lifestyle nudges, and escalates red-flags to clinicians — all in a channel (WhatsApp) patients already trust.
Key Deliverables
• Clinician Dashboard Widgets – risk flags, adherence score, BMI sparkline.
• Tone & Empathy Guide – inclusive language, culturally relevant food examples.
What I Learned
• Localized diet tips beat generic advice — uptake doubled when we referenced common Kenyan meals.
• Patients value quick human fallback even if AI handles 90 % of queries.
• Co-designing with health practitioners ensures escalation flows fit real clinic capacity.
03. AI Health Assistant
At Syni.ai we introduced Akki — an AI Health Assistant that supports patients with chronic conditions by tracking BMI, logging medications, suggesting diet & workout plans, and flagging red-flag symptoms to clinicians. I led the end-to-end product and conversation design, weaving empathetic language, culturally relevant nutrition tips, and easy compliance nudges
Client:
GATECH
Role:
Content
Context & Problem
• Patients with hypertension, diabetes, and asthma often go months between clinic visits.
• Medication lapses and lifestyle drift cause costly flare-ups.
• SMS reminders were generic; patients needed personalised coaching and quick answers.
Objective
Design an AI assistant that monitors vitals & meds, sends tailored lifestyle nudges, and escalates red-flags to clinicians — all in a channel (WhatsApp) patients already trust.
Key Deliverables
• Clinician Dashboard Widgets – risk flags, adherence score, BMI sparkline.
• Tone & Empathy Guide – inclusive language, culturally relevant food examples.
What I Learned
• Localized diet tips beat generic advice — uptake doubled when we referenced common Kenyan meals.
• Patients value quick human fallback even if AI handles 90 % of queries.
• Co-designing with health practitioners ensures escalation flows fit real clinic capacity.